My wife and I weren?t exactly ?customers? of ?Henry?s Jewelers,? but we had such a good experience with them, we felt they more than deserved recognition.
A few days before we went to Henry?s, my wife thought there was a discoloration in a couple of her diamonds in her 6-year-old wedding ring. She was devastated. She tried to remember if she possibly handled something during the work week which may gotten between the stones and could have contributed to the discoloration. We were hoping that a simple solution like a cleaning could be a remedy.
Since the owners of the jewelry store I originally bought ring from had retired, I promised her that we would locate a local store that wasn?t part of a chain, like the store we got the ring from, in an effort to get similar quality.
We examined all of the possibilities and settled on Henry?s and we?re so glad that we found them. We stopped in on a Saturday afternoon, told them the situation and the gentleman who waited on us immediately started examining the ring to make sure there was nothing structurally flawed with the it, then proceeded to take it to the back room to have it cleaned.
He brought the ring back out and it looked brilliant, like it was brand new! My wife was so relieved and delighted, she started to well-up in her eyes. The gentleman who brought out the ring declined to charge us for the service, though we were quite prepared to cover the expense.
What Henry?s probably considered such a simple act of kindness meant the world to us! It?s generosity like this that wins a business loyal customers.
Additionally, as we were waiting, we watched their other associates interact with customers and saw the care and time they invested with each person. Although we weren?t customers in the traditional sense, we were absolutely thrilled with them and would highly recommend Henry?s. When we have jewelry needs in the future, they will be our first choice.